It went well, Ms D’s mobile network wasn’t working somehow so I used my mobile data to set up a new gmail for her, then created a few shortcuts for her. She then asked for help with her mac book backup, which was easier as I am an iPhone and Mac user myself. I have advised Ms D to visit the phone shop to find out why the data isn’t working properly and see what package might be best for her instead of her current top up plan which seems pretty costly to me. She was greatful with my help and off I went with my Brompton bike descending 82 steps down.