A freezing cold Tuesday night on Blackheath Common didn't stop Clare and I arriving Chez Mrs P on what was essentially a Level 2 IT Help Desk job.

Our hostess has both a notebook, a tablet and wireless printer (a better home office set-up than mine!) but has been struggling with some of the nuances/black magic associated with Samsung devices and software/apps (although Apple's not much better). Additionally, she wanted a quick master-class in the use of FaceBook and Messenger, for which I probably should have brought my 16-year old brother along!

The first job was to get the printer back online, which we managed for her Notebook. Next up was resetting passwords for Mrs P's Gmail and FaceBook accounts; again, all quite straightforward, meaning that her messages were available on both devices and she was active in the world of FaceBook.

Things slowed a down a bit (literally), when we updated the software on both devices and I suspect the upgrade is still running, 12 hours later! A necessary evil and Mrs P will now benefit from faster service. Our one shortfall in the time available was linking her tablet to the printer but one more visit will be required to finish the job. All in all, a most satisfied customer.

It is at times such as these when I realise how (through no fault of their own) the older generations can struggle with the electronic and digital worlds, not having had the advantage of the Millennials or Generation X in growing up with Intel and Microsoft etc. That said, they aren't permanently glued to their 'Black Mirrors', for which there is much to be lauded