Stayed with Mr W for 2 hours, sorted out his new Samsung phone and reconnected his laptop too. All the Apps he needed are up and running, on both his mobile and laptop, all sync'ed. His house broadband's speed is very slow, I used his 5G mobile network to update all his software and apps. Re-organised his laptop and only essential apps are kept and having shortcut on his Desktop.

Mr W was a very happy man and more than grateful for the help, he was emotional when I left.