I had been told that Ms V had been confused over the phone but mission was confirmed by her daughter too.... I had rang ahead and all seemed fine... I arrived and she was very friendly but said my shopping has been done 2 hours ago... so with detective work between myself, Ms V and her daughter we worked out the carer had done the shopping....receipt to show 11.46am shopping achieved... mission at 2pm... I’ve marked it as not completed....hopefully we can help out another time!