Kash and Sevan arrived in Fulham after a long run from South Ealing, ready to dispatch any pesky paperwork that was troubling Ms B. She told us that it was more than she could handle by herself, so was looking forward to having our help.

As we arrived, Ms B's carers left for the day, so we got stuck in to her stack of correspondence, some of which were new and others a bit older. We went through the utility bills and insurance documents explaining what everything would cost and what was renewing, writing a summary in large red text on the envelope containing all of the letters. Finally, we wrote down some questions for Ms B's energy supplier for when she next calls them. Ms B appeared a bit lonely, so we stayed for a chat about her life and family, finding out about the interesting life experiences that she, her husband and her children had had.

We thought we'd completed the mission when we asked for a final time, if there was anything else that we could help with. Ms B said that there was one thing... she had been trying to remove the glass cover from the light fitting in the hall. We said we'd take a look and we dug out a step ladder from a cupboard. Once up on the ladder (not at the same time), Kash and I both gave it a wiggle but it wouldn't separate from the fitting's base. Kash and Sevan are not GoodGymmers who give up easily, so we pushed and prodded at it until one piece released. Huzzah! But then we were stuck again with some tiny bolts holding the glass in place. We tried all the tools to hand with no luck, so unfortunately we had to admit defeat on this part of the mission.

Despite still having most of the light fitting on her ceiling, Ms B was immensely grateful for the help we'd given and was clear on what the next steps were with her utility companies.