Mrs H needs 10 pints of milk every week. She drinks it instead of tea or coffee. She loves baking and ive purchased baking ingredients for (oh the joy when I got her some flour). Small things that I get to know about her from doing her shopping. She is lonely for her friends and family. They don’t live far but her usual way of meeting up is not available to her. As I get to know her she gets to know me and we become friends over the shopping I help her with.